Make a Warranty Claim

The terms of the warranty appear in your service agreement document.

Our workmanship warranty is for two years for peeling or flaking paint and defective workmanship, with some exceptions detailed in the next section.

Handrails, roofs and floors are covered for 12 months, with some exceptions detailed in the next section.

Please refer to the Service Agreement for the full terms of the warranty, and what is and is not covered.

The following are not covered by the warranty:

(a) substrates with existing corrosion or moisture ingress;

(b) surfaces affected by building movement or structural issues;

(c) settling, movement, cracking, lifting, peeling, flaking, deterioration or other failure of the substrate or a previous surface coating;

(d) concrete surfaces affected by concrete cancer or with a carbon contaminated concrete substrate;

(e) ferric metals with existing rust conditions or non ferric metals with existing oxidizing issues;

(f) any galvanised metals whatsoever;

(g) any floor coating or natural timber coating performed in the course of the Works; and

(h) any part of the Works where we have notified you that a surface is unsuitable for a particular coating and you direct us to apply that coating.

Please refer to the Service Agreement for the full terms of the warranty.

You may only claim against the warranty provided under clause 9.1 of the Service Agreement if:

(a) you have paid the Price in full;

(b) you have given us written notice of your intention to claim against the warranty within 14 days of the alleged defect first coming to your attention;

(c) the alleged defect or defects are not excluded under the terms of any warranty
provided by the manufacturer of the paint products used in the performance of the
Works; and

(d) us concluding, to our satisfaction acting reasonably, that the alleged defect does not arise out of, in connection with or in the vicinity of any latent Site conditions or Site
risks (such as structural, building design, environmental conditions or any other Site
risks identied in the Details), substrate or surface conditions (such those set out in
clause 9.3 of the Service Agreement), in areas of the Site noted in the Details as inaccessible during the Site inspection or any of your acts or omissions (including your failure to maintain the painted surface in a reasonable condition or excessive wear and tear).

As well as our workmanship warranty, the following may also apply:

– The statutory warranties set out in Part 4 of the Domestic Building Contracts Act 2000 (Qld)

– Any warranty provided by the manufacturer of paint products used in the
performance of the Works

Please refer to the Service Agreement for the full terms of the warranty, and relevant coverages.